Returns & Refund Policy
At Veterans Unity, customer satisfaction is important to us. We are committed to providing quality military-inspired and veteran-themed apparel at reasonable prices.
Since our products are made to order, we encourage customers to carefully review product descriptions, sizing information, personalization details, and shipping addresses before completing their purchases.
Please review our Returns & Refund Policy below to understand the conditions for order cancellations, returns, replacements, exchanges, and refunds.
Order Cancellation
Orders can be cancelled within 6 hours of purchase.
After the 6-hour cancellation window, cancellation may no longer be possible because your order may have already entered production.
To request an order cancellation, please contact our customer support team as soon as possible at:
Email: [email protected]
Please include the following information:
Your order number
The email address used during checkout
Your cancellation request
Because Veterans Unity products are made to order, changes to product selections, sizes, colors, personalization details, or shipping addresses may not be possible once production has started.
We recommend reviewing your order information carefully before completing your purchase.
Returns & Eligibility
At Veterans Unity, our apparel products are made to order specifically for each customer.
For this reason, we generally do not accept returns for reasons such as:
Change of mind or buyer’s remorse
Incorrect size selected by the customer
Incorrect product, color, or style selected during checkout
Incorrect personalization information provided by the customer
Personal preferences or dissatisfaction unrelated to a product defect or fulfillment error
However, we understand that problems may occasionally occur during production or fulfillment.
We accept eligible return, replacement, or refund requests for the following issues:
Defective Products: Items with manufacturing defects or quality issues.
Damaged Products: Items that arrive damaged.
Incorrect Items: Products that do not match the items ordered.
Incorrect Sizes: Items shipped in a size different from the size selected during checkout due to our fulfillment error.
Incorrect Designs or Prints: Products with design or printing errors caused by our production process.
Wrong Style or Product: Products that differ from the style or product originally ordered due to our error.
All requests are subject to review based on the order information and supporting evidence.
Return Request Process
If you receive an eligible defective, damaged, or incorrect product, please contact us within 14 days of delivery.
Email: [email protected]
To help us review and resolve your request efficiently, please provide:
Your order number
The email address used when placing the order
A detailed description of the issue
Clear photographs showing the defect, damage, or incorrect product
Photos of the shipping label and packaging, if applicable
Once we receive your request, our customer support team will review the information and determine the appropriate resolution.
Important: Please do not return any products without contacting us and receiving return instructions first.
If a physical return is required, we will provide the appropriate return instructions and return address by email.
Please note that our listed business address is an administrative location and should not be used for unauthorized product returns.
Refund Policy
At Veterans Unity, we strive to resolve eligible order issues fairly and efficiently.
After receiving your request and supporting documentation, our team will review your case.
If your request is approved, we may offer one of the following resolutions, depending on the circumstances:
A refund for the affected product
A replacement of the defective, damaged, or incorrect product
Another appropriate resolution agreed upon with the customer
Refund Processing Time
Approved refunds will generally be processed within 5–7 business days.
Refunds will normally be issued to the original payment method used during checkout.
Please note that your bank, credit card issuer, or payment provider may require additional time for the refunded amount to appear in your account.
Original shipping fees may be non-refundable unless the issue resulted from our error or a refund is required by applicable law.
If you have questions about an approved refund, please contact us at [email protected].
Exchanges & Replacements
Because our products are made to order, we generally do not offer exchanges for preference-based reasons, including:
Changing your mind after receiving the product
Ordering the wrong size
Selecting the wrong product, color, or style
Providing incorrect personalization details
However, if your order arrives defective, damaged, or different from what you ordered due to our production or fulfillment error, you may be eligible for a replacement.
Eligible replacement requests may include:
Manufacturing defects
Products damaged upon arrival
Incorrect sizes sent due to our error
Incorrect designs or printing errors
Wrong products or styles shipped
Please contact our support team within 14 days of delivery and provide your order details and clear photographs of the issue.
Our team will review your request and provide further instructions if a replacement is approved.
Contact Us
If you have any questions or concerns regarding returns, refunds, replacements, exchanges, or order cancellations, please contact our customer support team.
Email: [email protected]
Business Days: Monday – Friday 9:00 AM – 5:00 PM ET
Thank you for choosing Veterans Unity.